Universal Orlando Resort Testing Guest Experience Support Kiosks

Shannen Michaelsen

Universal Orlando Resort Testing Guest Experience Support Kiosks

Universal Orlando Resort is now testing a “Guest Experience Support” service with Team Members at kiosks throughout the parks who can help with simple guest needs.

ioa guest support kiosk team member nov 2022 3150

We met Team Member Amani in Universal’s Islands of Adventure. She had celebration buttons and maps at her kiosk in Port of Entry at Universal’s Islands of Adventure and helped us with our Express Pass.

ioa guest support kiosk team member nov 2022 3152

This seems to be Universal Orlando Resort’s answer to Walt Disney World’s Guest Experience Team, which rolled out in 2018 and 2019. At the kiosks throughout Walt Disney World, Cast Members help guests with the My Disney Experience app, MagicBands, and more.

Guest Experience Support is in a testing period right now at Universal Orlando Resort and the services they offer may change as they adjust to feedback.

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Author

  • Shannen Michaelsen

    Shannen has been a Disney Parks fan and lover of dogs since childhood, despite Pluto's attempt to eat Shannen's Minnie Mouse doll the first time they met. They've made up now. You can email Shannen at shannen@mail.hkdrnt.com.